Installation Project Coordinator

Job Type: Full-Time

Pay Range/Benefits: $17.00-$22.00/hour plus full benefits package

Schedule: Generally between 8am and 5 pm. Some weekends may be required

Minimum Requirements:

Must be 18 years of age or older
Requires a High School diploma/GED or higher

General Job Description:

This position is responsible to work with the UTOPIA Fiber staff, Internet Service Providers (ISP), contractors, partners, and customers by supporting their immediate needs and activities. It is the responsibility of this person to manage our failed installs and work with appropriate groups to resolve. This position would also oversee managing reports related to installs to track success rates. This position is operational in nature and requires quality assurance for every aspect of the workflow. This candidate is expected to meet or exceed all service levels including on-time performance and meeting all quality standards and policies set forth by Management. Reports directly to Installation Manager

Responsibilities:

Work with internal staff and contractors to quickly resolve install problems.
Proactively monitor the construction statuses and address/escalate as needed.
Issue work to resolve install related issues.
Maintain reporting to track install information and success rates.
Gain insight on install issues and the proper ways to resolve.
Other duties as assigned

Selection Factors:

Effective communicator via phone and email
Display ability to think critically through issues to identify an appropriate solution
Maintain a role of ethics and honesty
At least 2-3 years of professional experience in a related industry, or work experience that includes independent research, problem solving, teamwork, and solid communication skills
Strong MS Office, Internet, and email skills required
Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools
Proven problem solving, analytical, and decision-making skills
Highly responsive, self-motivated, and able to act on own initiative
Ability to meet tight deadlines and maintains quality while working under pressure
Preferred previous Telecom experience

Screening & Pre-Employment Testing:

- Based on meeting the minimum requirements and job-related experience, skills, knowledge and education
- Criminal background checks are conducted on all UTOPIA Fiber positions; non-disclosure may result in dismissal
- Prior to appointment, applicant will be required to successfully pass a drug screening and background investigation