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Residential Installation Coordinator

Job Type: Full-Time

Pay Range/Benefits: $17.00-$22.00/hour plus full benefits package

Schedule: Generally between 8am and 5 pm. Some weekends may be required

Minimum Requirements:

  • Must be 18 years of age or older
  • Requires a High School diploma/GED or higher

General Job Description:

This position is responsible to work with the UTOPIA Fiber staff and customers by supporting their immediate needs and activities. It is the responsibility of this person to oversee our installation process from the time the order is entered into the CRM until it is installed. This position would also be in charge of relationships with HOA’s throughout the UTOPIA Fiber network. This position is operational in nature and requires quality assurance for every aspect of the workflow. This candidate is expected to meet or exceed all service levels including on-time performance and meeting all quality standards and policies set forth by Management.

Responsibilities:

  • Work with construction and engineering teams to research private HOA’s and determine availability and cost to build out
  • Work with individual HOA’s to bring fiber to their communities. Create sales pitches, presentations, and options for building into private easements
  • Issue daily residential conduit tasks in a timely manner
  • Review install related tasks for possible install or mainline issues
  • Work with internal staff and contractors to quickly resolve install problems
  • Proactively monitor the construction statuses and address/escalate as needed
  • Issue install & repair work
  • Other duties as assigned

Selection Factors:

  • Effective communicator via phone and email
  • Display ability to think critically through issues to identify an appropriate solution
  • Maintain a role of ethics and honesty
  • At least 2-3 years of professional experience in a related industry, or work experience that includes independent research, problem solving, teamwork, and solid communication skills
  • Strong MS Office, Internet, and email skills required
  • Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools
  • Proven problem solving, analytical, and decision-making skills
  • Highly responsive, self-motivated, and able to act on own initiative
  • Ability to meet tight deadlines and maintains quality while working under pressure
  • Strong presentation and public speaking skills preferred
  • Preferred previous Telecom experience

Screening:

  • Based on meeting the minimum requirements and job-related experience, skills, knowledge, and education
  • Criminal background checks are conducted on all UTOPIA Fiber positions; non-disclosure may result in dismissal

Pre-Employment Testing:

  • Prior to appointment, applicant will be required to successfully pass a drug screening and background investigation