UTOPIA Fiber

RESIDENTIAL INSTALLATION COORDINATOR

REPORTS TO: Installation Manager
SUMMARY/OBJECTIVE:

This position is responsible to work with the UTOPIA Fiber staff and customers by supporting their immediate needs and activities. It is the responsibility of this person to oversee our installation process from the time the order is entered into the CRM until it is installed. This position is operational in nature and requires quality assurance for every aspect of the workflow. This candidate is expected to meet or exceed all service levels including on-time performance and meeting all quality standards and policies set forth by Management.

RESPONSIBILITIES:
  • Issue daily residential conduit tasks in a timely manner
  • Review install related tasks for possible install or mainline issues
  • Work with internal staff and contractors to quickly resolve install problems
  • Proactively monitor the construction statuses and address/escalate as needed
  • Issue install & repair work
  • Other duties as assigned
REQUIREMENTS:
  • Effective communicator via phone and email
  • Display ability to think critically through issues to identify an appropriate solution
  • Maintain a role of ethics and honesty
  • At least 2-3 years of professional experience in a related industry, or work experience that includes independent research, problem solving, teamwork, and solid communication skills
  • Strong MS Office, Internet, and email skills required
  • Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools
  • Proven problem solving, analytical, and decision-making skills
  • Highly responsive, self-motivated, and able to act on own initiative
  • Ability to meet tight deadlines and maintains quality while working under pressure
  • Strong presentation and public speaking skills preferred
  • Preferred previous Telecom experience
SCHEDULE

Full-Time, generally between the hours 8am to 5pm. Some weekends may be required.

Education: Minimum High School Diploma

Job Type: Full-time

Salary: $17.00 to $22.00/hour

Please apply at www.utopiafiber.com/careers/