Speed Test Q & A

March 11th, 2021

Speed tests aren’t 100% accurate but they can give you an idea of how fast your Internet connection is. To help you understand how these tests work, we gathered up a list of the five most commonly asked questions about speed tests and answered them for you.

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Residential Fiber Installation Series: How to Set Up Your Router

February 18th, 2021

We’re back with the final blog post in our Residential fiber Installation series! To help you understand what goes on behind the scenes here at UTOPIA Fiber, we’ve been posting blogs and videos on our YouTube channel with a step-by-step demonstration of how we bring fiber into a residential home.

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Ten Tips to Protect Your Wi-Fi Network

October 29th, 2020

October is Wi-Fi Security Month, and absolutely nothing is spookier than getting your Wi-Fi network hacked. According to Breach Level Index, hackers steal 75 records every second. That’s scary! Keep reading for our top 10 tips on how you can keep your home network safe.

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How to Run a Speed Test

September 24th, 2020

To understand how fast your Internet truly is, you need to perform a speed test. Speed tests measure your Internet connection’s maximum speed by mimicking your Internet activity and downloading files while recording the time it takes to do so. The results let you know how quickly your device can upload and download data and verifies your Internet connection’s overall performance.

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Self-Service Tips for Long Wait Times

August 27th, 2020

We have been seeing longer than average hold times for our phone support since the COVID-19 pandemic hit. More people are online during the day working and learning from home, and in turn, more help is needed to troubleshoot Internet issues. Here are some basic tips and tricks that can you can try before calling in or while you are on hold to speak with one of our representatives.

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UTOPIA Fiber in My Area: Can I Sign Up for UTOPIA Fiber?

July 31st, 2020

The number one question we get from community members is, “how can I sign up for UTOPIA Fiber”? We are building faster than ever and consistently working towards creating partnerships with new cities to provide our lightning-fast connectivity to any community willing to partner with us! Here’s how it all works.

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Who to Contact, UTOPIA Fiber or Your ISP?

June 25th, 2020

In the unlikely event that you experience an outage or have problems with your service, here is a breakdown of who you should contact and how.

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Broadband Lingo: What You Need to Know About Broadband

June 11th, 2020

If you have ever found yourself confused by high tech broadband jargon – we’re here to help! We know that the Internet is a complicated thing to understand. So, with the help of our Network Engineers, we’ve broken down the most common broadband vocabulary into simple terms that are easy to understand. Read on to […]

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How to Use Virtual Backgrounds on Zoom

May 14th, 2020

Tired of calling into virtual meetings in front of the same boring white wall? Spice up your next Zoom call with these hilarious backgrounds! Zoom comes with a few generic backgrounds already installed, but if you want to take things to the next level you can download your own backgrounds. Here’s how to do it: […]

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How to Use ePay To Pay Your UTOPIA Fiber Bill

April 16th, 2020

How to register your ePay account: Check your email for an email from support@utopiafiber.support. This email is sent to customers after they sign up and will contain all the registration information you need for ePay. Click the link in the email and select “Register” on the ePay home page. You will be prompted to enter […]

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We have switched payment providers! We are now accepting online payments through Xpress Bill Pay.

To register for an account, click the “My Account” tab at the top of our website.