Lawn Repair Made Simple: What To Do If Your Lawn Has Been Disturbed During Your Fiber Installation
A new fiber internet connection is an exciting upgrade, but in some cases the installation process can cause some damages. If you’ve recently had fiber installed and noticed disturbed grass, sprinkler issues, or other landscaping concerns, don’t worry. If our crews cause any damage during your installation, we are here to make it right and repair any issues.
Here’s what you need to know and what to do if your yard needs a little extra attention.
Why Can Fiber Installation Affect My Lawn?
Installing fiber requires crews to place conduit underground, which means digging in designated utility corridors on your property. Before any work begins, we coordinate with Blue Stakes to have underground utility lines marked for safety.
However, sprinkler systems are not considered public utilities, so they aren’t marked through the Blue Stakes process. Because of this, sprinkler lines can occasionally be damaged during installation, even when every precaution is taken.
In addition to sprinkler systems, temporary disturbances to sod, landscaping, or flower beds can sometimes occur anywhere work is performed.
What Should I Check After Installation?
Once the installation is complete, and especially when it’s time to start watering for the season, take a few minutes to inspect your yard.
Here’s what to look for:
- Turn on your sprinkler system and watch for broken heads, leaks, or areas with low water pressure.
- Walk through the installation area and check for disturbed sod, uneven ground, or landscaping concerns.
- Make note of any additional damage you believe may have occurred during construction.
The sooner you identify any issues, the sooner we can begin the repair process.
What Happens If I Find Damage?
If your sprinkler system, lawn, or landscaping was affected during your fiber installation, simply let our customer support team know. When you contact us, please include a description of the issue, as well as photos of the damages. Once you’ve sent over that information, our team will review your report and coordinate the next steps for repairs.
You can get in contact with our customer support team by calling (801) 613-3880 or you can reach us through email at support@utopiafiber.com.
We’re Here to Help!
Our goal is to leave your property in great condition. If our crews caused damage during the installation process, we’ll work with you to make it right. Our team is committed to resolving issues as quickly as possible so you can get back to enjoying both your yard and your new fiber connection.
If you have questions about your installation or need to report an issue, please contact our customer support team at (801) 613-3880. We’re always happy to help!